Snow 101 - Mac OS X Support Essentials 10.6

  • Duration
  • 3 day
  • Cost
  • £950.00 per delegate + VAT.
  • Dates
  • 25th to 27th Oct 2010
  • 10th to 12th Jan 2011
  • 14th to 16th Mar 2011
  • 9th to 11th May 2011
  • 11th to 13th Jul 2011
  • 12th to 14th Sep 2011
  • 14th to 16th Nov 2011
  • Venue
  • The New Technology Institute in Birmingham City Centre.
  • Exam
  • The Apple Certified Support Professional (ACSP) 10.6 certification is granted on successful completion of the Mac OS X Support.

Make a booking enquiry...

  • Course Code
  • Snow 101

Introduction

FULLY BOOKED *23rd to 25th Aug 2010*

Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who Should Attend

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Macs for general productivity or creative design
  • Technical coordinators or power users who manage networks of computers running Mac OS X — such as teachers and technology specialists who manage classroom networks or computer labs

Pre-Requisites
Prior to attending this course, you should have:

  • Basic Mac OS X knowledge
  • Basic troubleshooting experience

What You Will Learn
The course includes:

  • The troubleshooting process and how to become more efficient with available tools and resources
  • Mac OS X 10.6 features in depth, including how to find additional information
  • How to prepare for Apple Certified Support Professional certification

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